FAQ's

Frequently Asked Questions (FAQs)

Welcome to DopShope! Here are answers to some of the most common questions we receive. If you need further assistance, feel free to contact our support team at support@dopshope.in.

1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, net banking, UPI, and popular digital wallets.

Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 12 hours of placement, provided it has not been shipped.

2. Shipping & Delivery

Q: How long does shipping take?
A: Standard delivery takes 5-7 business days, while expedited delivery takes 2-4 business days (if applicable).

Q: Do you offer international shipping?
A: Currently, we only ship within India.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order on our website or through the courier partner’s tracking system.

3. Returns & Refunds

Q: What is your return policy?
A: You can return eligible products within 7 days of receiving them. Items must be unused, in original packaging, and with all tags intact.

Q: How do I request a refund?
A: Contact our support team at support@dopshope.in with your order details. Refunds will be processed within 7-10 business days after approval.

Q: Are there any items that cannot be returned?
A: Yes, certain items such as perishable goods, personal care products, and customized items are non-returnable.

4. Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchases more efficiently.

Q: How can I contact customer support?
A: You can reach us via email at support@dopshope.in. Our support team is available Monday to Saturday, 9:00 AM - 6:00 PM (IST).

Q: How can I stay updated on new arrivals and offers?
A: Follow us on [https://www.facebook.com/], [Instagram], and [Twitter] or subscribe to our newsletter for the latest updates and exclusive deals.

If you have any other questions, feel free to contact us. We’re here to help!